FAQs
- How do I place an order?
- Easy…navigate to the product page on our site, select the desired quantity, add it to your cart, view your cart and review your order details, enter your billing and shipping information if not already populated for you, choose your payment method, and click “Place Order” to finalize your order.
- What payment methods do you accept?
- Visa, Mastercard, PayPal or ACH/E-checks
- Is my payment information secure?
- Yes. We take precautions to protect your information. When you submit sensitive information via our site, your information is protected both online and offline. While we use encryption to protect sensitive information transmitted online, we also protect information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store sensitive information are kept in a secure environment.
- Can I change or cancel my order?
- If you need to change or cancel a recent order, we are here to assist you. You can reach us phone, email, or by using the “Contact Us” page on our site. Please note that our returns and cancellation policies vary depending on the items ordered. Some items may be subject to a restocking fee, or may be non-refundable or non-cancellable. For any questions or for more specific information regarding your order, please reach out to gcf@gcfenterprises.com.
- What happens if an item is out of stock?
- While we do our best to prevent backorders, they do occasionally happen. The item will be sent as soon as one of our warehouses receives a new shipment. If the backordered item is discontinued or unavailable, the item will be cancelled from your order and you will not be charged. There may be a comparable item or upgraded version available. Please search our site or contact gcf@gcfenterprises.com for assistance.
- How much does shipping cost?
- Shipping costs are tier based and will be added to the invoice accordingly.
- Ground Shipping
- Orders over $250: Free Shipping
- Orders from $150-249.99: Buyer pays partial charges (50%)
- Orders under $150: Buyer pays all freight charges
- Ground shipping is only available in the contiguous United States.
- Orders shipped to Alaska and Hawaii are not eligible.
- Pallet Shipping
- Orders over $2500: Free Shipping
- Orders under $2500: Buyer pays all freight charges
- Express Shipping
- Rates are calculated based on weight, size, and delivery zip code
- Buyer pays all freight charges for expedited shipments
- Ground Shipping
- Shipping costs are tier based and will be added to the invoice accordingly.
- Where do you ship to?
- We currently ship to all 50 states.
- How long does shipping take?
- Delivery times are estimated, not guaranteed. Every effort will be made to ship as soon as possible. Shipping carrier delays may impact delivery time. Weather delays and other circumstances may impact delivery time. Deliveries to Alaska, Hawaii, and rural areas may take longer.
- Estimated delivery times (After leaving one of our warehouses)
- Ground Shipping: 2-7 Business Days
- Express Shipping: 2-5 Business Days
- Pallet Shipping: 10-20 Business Days (depending on distance from shipping warehouse)
- What is your return policy?
- If you need to return a recent order, we are here to assist you. You can reach us by phone, email, or by using the “Contact Us” page on our site. Please note that our returns and cancellation policies vary depending on the items ordered. Some items may be subject to a restocking fee, or may be non-returnable or non-cancellable. For any questions or for more specific information regarding your order, please reach out to gcf@gcfenterprises.com.
- Buyer is responsible for all freight charges on shipments that are refused or returned with no fault on the part of GC&F Enterprises, LLC.
- Damaged shipments to pallet shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and accept responsibility for damage caused by the freight carrier.
- If you need to return a recent order, we are here to assist you. You can reach us by phone, email, or by using the “Contact Us” page on our site. Please note that our returns and cancellation policies vary depending on the items ordered. Some items may be subject to a restocking fee, or may be non-returnable or non-cancellable. For any questions or for more specific information regarding your order, please reach out to gcf@gcfenterprises.com.
- How do I initiate a return?
- You can reach us by phone, email, or by using the “Contact Us” page on our site.
- Is this product covered by a warranty?
- Yes. GC&F products are guaranteed to be free of defects in materials and workmanship. Our hand tools are backed by a limited lifetime warranty (Good news, the day it breaks, its life is over.) If a GC&F product is found to be defective due to the manufacturing process or the materials used, we will replace it free of charge once it has been returned along with the original proof of purchase. GC&F does not and cannot cover normal wear and tear, lost products, altered or modified products, or product damage due to negligence, misuse, or abuse.
- How do I create an account?
- Simply go to our site and navigate to the “Log In” button to sign up for an account, where you will be prompted to enter your email address, choose a password, and provide any necessary personal information as requested on the registration form. Once you’ve filled out the details, click “Submit” to complete the account creation process. Once approved, you can then log in using your new credentials.
- How do I update my account information?
- Log in to your account on our site, navigate to “My Account”, then “Account Details”, and then edit the details you want to make changes to, like your email address, phone number, or mailing address. Once completed, click “Save Changes”.
- How do I reset my password?
- Navigate to the login page of our site, then click on the “Forgot Password” link
- How can I contact customer service?
- You can reach us by phone, email, or by using the “Contact Us” page on our site.
- How can I get help with a problem with my order?
- You can reach us by phone, email, or by using the “Contact Us” page on our site.
Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!