Terms

Please review the full policies below before contacting GC&F Enterprises, LLC. By submitting an order with GC&F, you are hereby accepting these terms and conditions.

Terms & Conditions

Prices are subject to change without notice. 

GC&F Enterprises, LLC is not responsible for buyer’s error. For all orders that are placed over the phone or on the website, it is entirely the buyer’s responsibility to ensure that the product they ordered is in fact the correct product. GC&F is not responsible for any additional shipping charges associated with buyer entering or providing a wrong or incomplete shipping address.

GC&F Enterprises, LLC does not accept packages that are sent COD (Cash on Delivery).

A $30.00 fee will be assessed on all returned checks and credit card charge-backs.

For all orders, we always ship to the shipping address you specify. If the courier returns the package to us due to the buyer providing an insufficient or incorrect address, GCF will contact the buyer to obtain the correct ship to address.  The order will be reshipped with the corrected address, and buyer will be invoiced for the new shipping fees as well as the initial shipping and return fees. If the buyer does not request to have the packaged delivered with the need for signature, buyer agrees to be entirely liable for non-receipt of package. GC&F assumes no responsibility for items shipped without a buyer’s request to signature requirement upon receipt of package.

GC&F does not claim responsibility for the time it takes the shipping company to deliver the buyer’s order. Delays are beyond GC&F’s control once the order has been given to the shipper. GC&F does not ship on Saturday, Sunday, or holidays.  GC&F does not guarantee the time of day the item will be delivered.

The customer must notify both GC&F and the delivery company of damage within 5 business days of receiving a damaged package. GC&F will not accept damage freight notifications after this time period. All damage notifications must be in writing by email. 

The customer is responsible for inspecting the product upon arrival. If you have received an incorrect product, you must notify GC&F within 5 business days of receiving the incorrect product so we can replace it. No exceptions. If GC&F ships the incorrect product, GC&F reserves the right to send a replacement product to rectify the situation. You will not be able to return an incorrect item for an exchange if it has been used or its original package has been opened.

If there is a problem with a product that falls under warranty, customers should contact gcf@gcfenterprises.com within 5 business days of noticing the problem. Customers may not continue to use the product in need of warranty. If customer decides to continue using the product, the warranty will be null and void, no exceptions.

Regarding warranty terms, GC&F will make an effort to replace any defective product with one that is similar. If, for any reason, this is not possible, we may choose to satisfy your claim by substituting a similar product or offering an account credit.  If the buyer wishes to upgrade the shipping on a warranty item to a faster method, buyers are responsible for the shipping charges. Once the item is shipped, no changes can be made to the shipping address that the customer provided us.

No returns are allowed after 90 days of receiving products. Items purchased that are either not needed, or no longer needed are not returnable for a refund after the initial allowed return period. This includes but is not limited to products ordered in error. 

 
All authorized returns must be returned via traceable means (e.g. Fed-Ex, UPS, USPS w/tracking in place) to ensure their safe return at the buyer’s expense. GC&F recommends you insure your return. The buyer is responsible for the safe return of the product. If a return arrives damaged, not in original packaging, or missing items, GC&F will hold the product and all packing materials for 30 days for the freight companies’ inspection. It is the buyer’s responsibility as the shipper to file a claim with the freight company. It is GC&F’s responsibility as the receiver to notify the freight company of items that arrive damaged. The buyer will not receive credit or an exchange if the returned item is damaged in transit back to us.

All returns must be in the same condition as when received. They must be in the original packaging, exactly the way we sent it. DO NOT SCRIBBLE OUT OR TARNISH THE PART NUMBERS. Used items can only be returned for a warranty exchange in the case of manufacturer defect. GC&F has the right to either refuse the return or contact the customer to work towards a resolution.

If the buyer places an order and the billing address does not match the shipping address, then the order may be shipped with signature confirmation. In this case, the buyer authorizes an additional charge for signature confirmation.